By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

When purchasing an item it is always possible that the purchased item can not be processed in case of a lack of availability. We will cancel the order and contact the buyer through e-mail. Please keep in mind all items are limited!

Purchases made through BACKLASH are secured by iDeal, Apple Pay, Google Pay, Sofort, PayPal, Visa, Mastercard, Maestro, American Express, Unionpay, Shop Pay, the most trusted internet payment processing company. Personal contact information transmitted to us will never be sold or shared to third parties.

THE NETHERLANDS - €7 (Free on orders over €75)

BELGIUM - €7 (Free on orders over €75)

EUROPE - €12 (Free on orders over €150)

UNITED KINGDOM / USA / CANADA - €20 (Free on orders over €200)

‎REST OF THE WORLD - For other countries, please proceed to checkout to view shipping rates. 

THE NETHERLANDS
PostNL (1-2 Business Days) - €7 (Free on orders over €75)

BELGIUM
PostNL (1-2 Business Days) - €7 (Free on orders over €75)

EUROPE
DHL Express (1-2 Business Days) - €12 (Free on orders over €150)

UNITED KINGDOM / USA / CANADA
DHL Express (2-3 Business Days) - €20 (Free on orders over €200)

REST OF THE WORLD
For other countries, please proceed to checkout to view shipping rates. 

Please note delivery times indicated above are estimated, we are also not responsible for additional import taxes that may be added depending on local customs.

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by BACKLASH, nor are they included in the order total. Any applicable fees will be due upon delivery. If so, the shipping company may contact you once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Delivery times are provided as guidelines only and do take into account possible delays caused by payment authorization and/or stock availability.

Standard shipping 

THE NETHERLANDS
All orders in The Netherlands will be delivered with PostNL.

BELGIUM
All orders in Belgium will be delivered with PostNL.

EUROPE
All orders in Europe will be shipped with DHL Express.

UNITED KINGDOM / USA / CANADA
All orders in North America will be shipped with DHL Express.

REST OF THE WORLD
All orders in the rest of the world will be shipped with DHL Express.

All packages are traceable with tracking information and will be sent as soon as this is available.


BACKLASH Pick up
If located in the Netherlands, there’s the possibility to pick up your order in store. You can collect your order in a faster and more environmental friendly way. 


How it works

Select Pick up at the check-out. You will receive a notification when your order is ready to be picked up (usually ready within 2-hours during office hours). Please bring your ID and order confirmation.

If you don’t pick up your order within 14 days after purchase, your order will be automatically canceled. If for some reason you are not able to pick up your order within this period, please send us an email. 


Pick up hours

Tuesday, Wednesday, Thursday, Friday 09:30-18.00
Monday & Sunday – closed


Pick up address

Kofferen 21A (SWITCH Fashion & Lifestyle)
5492 BL Sint-Oedenrode
The Netherlands

We are not responsible for any uncollected shipments. Once we got it in return, we'll charge new shipping costs to send the package again.

If for any reason you are not entirely satisfied with your purchase at backlashclothing.com, you have the possibility of returning the products to us within 14 days of delivery. All items must be unworn in their
original condition, with all original tags and packaging intact. Please send us an email, once we receive the returned item(s), you will receive your refund typically within 14 days. We do not cover the shipment costs or customs charges for returning your order.


If you want to refund your order, please contact: info@backlashclothing.com

We'll refund in the original payment method you used once it's processed as return in our warehouse.

• This can take up to 14 days from arriving.
• Once it's processed, you'll get an e-mail notification.
• We'll refund the product costs excluding the shipment costs we made to ship your order.

Unfortunately, we do not accept exchanges. If you would like to exchange your order for a different size or a different item, we advise you to return the item(s) you wish to not keep and place a new order with the desired item(s) again. This ensure that the right product is immediately available and shipped
to you. For the return, please send us an email and keep in mind the Exchange and Return Terms and
Conditions. We are not able to reserve or guarantee stock in advance.

If you need assistance, please contact us at info@backlashclothing.com

If you received a damaged or defective product, please contact us at info@backlashclothing.com, we will respond within 48 hours. We will find a suitable solution to make sure you will receive a new product in good condition.

When you place an order, please make sure you filled in the correct delivery address. BACKLASH is not
responsible for any missing parcels that have been sent to wrong addresses or asked to leave with neighbours or outside your house.

Any problem with orders related to missing or lost items must be attended to us in an email to info@backlashclothing.com. We'll start an investigation with the courier, so we can't refund any lost items until 20 working days after dispatching in the Netherlands and Belgium, and 30 working days for international orders. Our courier must classify the items as lost before we can refund or resend your items.

We're sorry for any inconvenience. This may happen from factory or warehouse faults, since we are
all humans. Please contact info@backlashclothing.com within 30 days after arriving. Please send the following information:

• Order number,
• Name of the item,
• Problem description,
• Photographic evidence.

This could happen when items are sent to workplaces. Most of the times it has been delivered to a
different company or a colleague. When this happens, you can request a proof of delivery certificate by the courier.

Please note that we do not refund orders that are tracked as delivered. We recommend shipping your items to a secure address.

We work with fraud filters, that select and cancel all orders that have fraudulent signs. This could be that the billing address is far from the shipping address. Or many attempts to buy with a credit card. If this is the case, and you are a legit buyer, please contact us at info@backlashclothing.com, we'll solve the problem.

We accept payments via iDeal, Apple Pay, Google Pay, Sofort, PayPal, Visa, Mastercard, Maestro, American Express, Unionpay and Shop Pay.

Do not hesitate to contact us if you have any questions: info@backlashclothing.com


KVK: 76905985
BTW: NL003120757B95
BANK: NL36 RBRB 8841 4921 55